What is 115?
The 115 telephone number offers a direct line to the public administration. Currently there are some 20,000 authorities throughout Germany at federal, state and local level with countless telephone numbers. 115 is the number to call for all questions concerning public administration. This number links up all participating services centres at federal, state and local level in a joint knowledge management system.
115 has positive effects both internally and externally. The public administration improves its public enquiry service because every caller is regarded as a customer and receives information by competent and friendly staff. At the same time internal structures can be optimized and the administration made more efficient by reducing the workload for specialized units.