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115: The public administration's customer service

By dialling 115 citizens, but also businesses and public administration have a direct connection to authorities in Germany – regardless of the government level concerned. 115 is the public administration's customer service.

What started in 2009 with a few municipalities has developed into the service standard of many German authorities. 115 is one of the most important driving forces of a modern and efficient administration close to citizens' needs. The aim is to introduce this service throughout Germany.

All you need to know about 115

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